Frequently Asked Questions
Have technical questions?
How do I get my cylinder head(s) to HeadGames?
You ship it silly! Or if you're local, drop it off! If you don't have access to a shipping facility or material, contact us. We are happy to send you a custom HeadGames box with packing material and a return shipping label, ask for pricing.
You can click on the icon "ship your head to us" on the top of this page, fill out the form then submit it. It's that easy!
If you have any further questions please contact Tiffani at email@example.com with..
How do I know if my cylinder head(s) is packaged correctly?
- Remember you are shipping a very heavy package so as long as you can keep squeezing material in that box, keep doing it!
- Get as much packing material around the cylinder head as possible, if you are using a thin box you can layer it up with more pieces of cardboard.
- If you are shipping cams that you are planning on installing in your head(s), be sure they're wrapped (preferably with cardboard).
- Don't overpack your box with valves, springs, cams, etc. If you think you are overpacking your box, you probably are and something is likely to get damaged. Simply separate your parts and cylinder head(s) into 2 separate boxes if you feel like you're overpacking.
How do I know when my head(s) arrives?
We try our best to notify every customer when their head(s) arrive, if you notice your package has arrived but you didn't receive an email, tag you're it! You can email Tiffani at firstname.lastname@example.org and she will be happy to let you know if your head(s) arrived safely!
How do I know the status of my cylinder head?
Once again we try our best to update every customer as their head(s) is making it's way through the shop, however if you feel as if you didn't receive an email send us a little reminder and we'll be happy to send you some pictures or some information regarding your job.
How long does the process take?!
Our typical turn around time revolves around how much time we are putting into your head. A full race port requires much more work than a basic refresh!
APPROXIMATE TURNNAROUND TIMES:
FULL PORT: 3-4 weeks
POCKET PORT "R": 2-3 weeks
POCKET PORT: 2 weeks
REBUILD W/GUIDES: 1.5-2 weeks
REBUILD/REFRESH: 1 week
*turn around times go into effect once the 40% deposit is given!
HELP ME! I don't know what service, parts or package to buy!
Call us! or Email us!